Welcome to our Help Center

•  What are the possibilities of taking one of your tours with a wheelchair, motorized scooter, or mobility limitations?
  Each tour is different, and accessibility varies depending on the route and the sites visited. In general, participants with mobility limitations may face challenges on our group tours due to staircases, narrow pathways, and uneven surfaces, particularly in historic and archaeological areas.
  If you have any concerns or need personalized recommendations, contact us. We’ll be happy to help you choose the most suitable option.
  Important note for Alhambra visits:

If you or someone in your party uses a wheelchair or has reduced mobility, please contact us at least 4 months prior to your visit. Due to high demand for tickets and strict access regulations, early planning is essential. Please note that the Alhambra is the most visited monument in Spain and a UNESCO World Heritage Site, which makes advance booking crucial to guarantee availability and the best possible experience.

•  I am traveling with a small child. Can I bring a stroller on the tour?
  Every tour is different, but in most cases, strollers can be challenging on group tours. Some sites do not permit strollers inside. Please contact us in advance so we can check what’s possible and advise you accordingly.
  When permitted, strollers must be small, lightweight, and foldable.

•  Can I enter the Alhambra with a baby stroller?
  No, baby strollers are not allowed inside the buildings of the Alhambra. However, the Council of the Alhambra and Generalife provides a stroller and baby backpack check service. By presenting your valid ticket for the day, you can leave your stroller at the Puerta del Vino locker and borrow a baby carrier (up to 12 kg). This option not only makes your visit more comfortable but also helps preserve the monument.

• What should I bring for my tour?
  To enjoy your experience comfortably and safely, we recommend bringing the following:
• Comfortable shoes: Many of our tours involve walking on cobblestones, uneven paths, or historic areas, so good footwear is essential.
•  Water: Staying hydrated is important, especially in warmer months.
• Sun protection: A hat, sunglasses, sunscreen, or a parasol are recommended, as some areas may have little shade.
• Weather-appropriate clothing: In cooler months, bring layers, a coat, umbrella, or rain jacket. Remember, our tours run rain or shine.
•  ID: Some tours or monuments require official identification showing your date of birth.
  → Important for Alhambra visits: Security checks are carried out at access points. Spanish residents must present a valid DNI, while foreign visitors must carry their passport—without it, entry may be denied. Some tours or monuments require an official ID showing your date of birth.
• Booking confirmation: Keep it handy for check-in.
•  It’s raining. Will my tour still run?
  Granada usually enjoys wonderful weather throughout the year, and our tours run rain or shine. However, in very rare cases, certain sites may close due to extreme weather conditions. For example, heavy rain or flooding may lead to temporary closures of the Alhambra.
  If we receive advance notice of such closures and there’s enough time, we will inform you as soon as possible and offer alternative options when available.
• What if I need to reschedule or cancel my tour?
  No problem—plans can change. If you need to reschedule, please refer to the Modify a Booking section in our FAQs for instructions. If you wish to cancel, check our Cancellation Policy for full details on conditions, timeframes, and any applicable fees. If you have any questions or need assistance, contact us—we’re here to help. 

• Where is the meeting point?
  After completing your booking, you will receive a confirmation email with the meeting point address, directions to help you find it easily, and the scheduled start time. We kindly ask all guests to arrive 15 minutes early to allow time for check-in and to begin the experience on time. Meeting points that can be easily located on Google Maps.
• How will I recognize my tour guide?
  Your guide will be waiting at the meeting point 15 minutes before the scheduled start time. They will be holding a visible sign with the Savor Granada logo to make them easy to spot. As navigating a new city can take longer than expected, we strongly recommend arriving with extra time to avoid any delays

• Which language is the tour run?
  All the tours displayed in our web are run in English. French, Italian, Catalan, German and Spanish are also available upon request.
• What should I do if I’m late for my tour?
  We kindly ask all participants to arrive at the meeting point at least 15 minutes before the scheduled tour start time.
  If you’re delayed or having trouble locating the meeting point, please get in touch with us as soon as possible via phone. We’ll do our best to notify your guide, although please note that guides are often unable to answer their phones once the tour has begun.
  In most cases, the group departs within 5 minutes of the official start time. If you’re only slightly delayed, there might still be a chance to join—depending on the tour and location. In the case of private tours, our guide(s) will wait for up to 1 hour from the scheduled start time. If the tour begins late, the guide will adjust the itinerary as needed to ensure it still finishes at the originally scheduled end time. This allows us to respect the timing of other scheduled visits and commitments.
• Do you run private tours?
  Yes, we offer private tours upon request. While we focus on small group experiences to ensure a personal and high-quality service at the best value, all the tours listed on our website are also available as private experiences. Feel free to contact us or visit our website for more details.
  • What if I’m planning a bespoke experience?
    Whether you’re organizing something special for friends, family, your partner, or colleagues, we’ll help you design a unique and unforgettable experience. We have extensive experience creating tailor-made tours that perfectly match your needs and interests.

Contact us for more information—we’ll start by listening to your ideas and needs, then prepare a personalized briefing to design the perfect experience for you. We’d love to bring your idea to life and create something truly memorable. 

• Can you recommend any good restaurants or places to visit?
  Definitely! In Granada, enjoying great food and exploring its rich heritage go hand in hand—and we’re passionate about both. Our team of local guides are true experts who love sharing the city’s gastronomy, history, and artistic treasures. We’ll be delighted to suggest the best tapas bars, hidden culinary gems, and also recommend must-see monuments, historic sites, and cultural highlights. Just ask us!