Welcome to our Help Center Curiosos
Find answers to the questions we receive most frequently. If your query isn’t listed, please
About your booking
- Is there a minimum of participants required to run a tour?
Yes, a minimum of 2 participants is required for the tour to run. This ensures the best possible experience for both guests and guides.
- What happens if the experience I booked doesn’t reach the minimum number of participants?
If the minimum number of participants is not met, we’ll contact you in advance to let you know that the experience may be cancelled. We’ll follow up closer to the date to confirm whether it will go ahead. If it’s not possible to run the experience, we’ll offer you alternative options or issue a full refund of any amount paid.
- I’m a solo traveler. Can I join a tour?
Absolutely! Solo travelers are more than welcome. One of the highlights of our tours is the opportunity to meet people from around the world in a friendly and engaging atmosphere. Please note that a minimum of two participants is required for each activity to take place.
If the tour doesn’t reach the minimum, we’ll get in touch to suggest alternative times or experiences whenever possible.
- Are Alhambra tickets included in the guided tour fees for the Alhambra?
Tickets are not included by default in the guided tour fees. However, we can arrange them upon request, provided the request is made at least 4 months in advance of your visit. The Alhambra is the most visited monument in Spain and a UNESCO World Heritage Site. Due to strict ticket limitations and high demand, early booking is essential.
All our guides are officially accredited to lead tours inside the Alhambra.
Please note that once tickets are booked, neither the entry tickets nor the guided tour fees are refundable. It is subject to our general cancellation policy.
For more information, feel free to contact us—we’ll be happy to assist you
Please contact us via chat or by calling one of the numbers listed on this page.
- What if I have a dietary restriction or a food allergy?
We want every guest to enjoy our local gastronomy. If you have any dietary requirements or food allergy, please let us know. We will ensure you will have the best alternatives. Please notify us upon booking in the “notes” section if you have dietary restrictions or food allergy. So, we can organise this for you. Try to be as specific as possible (e.g., vegetarian but eat fish).
- I have multiple allergies; can I still join the tour?
If you have multiple allergies, while we would love to have you join us, the food options available may be quite limited. If you have multiple allergies, please contact us.
- I forgot to make a special request when booking my tour. What can I do now?
No problem at all. Simply contact us at your earliest convenience, and we’ll update your booking with the necessary information.
- How much food can I expect during the tour?
Our food tours feature generous tastings at each stop, designed to showcase the richness of our local cuisine. The overall amount of food is usually enough to be considered a full meal. So far, guests always leave our experiences feeling comfortably full. Check the “What’s Included” section on your tour for more details on what you can expect.
- What if I don’t drink alcohol? Will I still enjoy the tour?
Absolutely! Although our tours often include traditional local wines or spirits, enjoying alcohol is never required to fully experience the tour. Just let us know at the time of booking on the “notes” section that you prefer non-alcoholic options, and we’ll be happy to provide suitable alternatives. Please note that non-alcoholic beverages can sometimes be more expensive than alcoholic ones, so the tour price remains the same.
- I’m under 18. Can I drink alcohol on tour?
If you’re under 18, in accordance with Spanish law, you will be served non-alcoholic beverages. Our guides strictly follow local regulations, and the venues we collaborate with are committed to responsible service
- It’s your booking system secure?
Our booking system (PONER OPERADOR UNA VEZ CONTRATADO) is secure and safe for credit card use. All transactions are processed through a PCI Compliant processor, Stripe which is certified to PCI Service Provider Level 1. You
can refer to Stripe’s security protocols here. (here es un link que conduce a https://docs.stripe.com/security) - What is your cancellation policy?
You can view a complete summary of our policy here. (here es el link que lleva a la sección cancellation). For any further questions about our cancellation policy, please feel free to contact us.
Should I tip my guide?
Tipping is always appreciated, though not obligatory. It’s really up to you
Yes, we offer gift cards for all our experiences. This is a stylish and meaningful way to surprise someone with a special gift. Simply contact us , and we’ll help you customize it to suit your preferences.
About your tour
- What are the possibilities of taking one of your tours with a wheelchair, motorized scooter, or mobility limitations?
Each tour is different, and accessibility varies depending on the route and the sites visited. In general, participants with mobility limitations may face challenges on our group tours due to staircases, narrow pathways, and uneven surfaces, particularly in historic and archaeological areas.
If you have any concerns or need personalized recommendations, contact us. We’ll be happy to help you choose the most suitable option.
Important note for Alhambra visits: If you or someone in your party uses a wheelchair or has reduced mobility, please contact us at least 4 months prior to your visit. Due to high demand for tickets and strict access regulations, early planning is essential. Please note that the Alhambra is the most visited monument in Spain and a UNESCO World Heritage Site, which makes advance booking crucial to guarantee availability and the best possible experience.
- I am traveling with a small child. Can I bring a stroller on the tour?
Every tour is different, but in most cases, strollers can be challenging on group tours. Some sites do not permit strollers inside. Please contact us in advance so we can check what’s possible and advise you accordingly.
When permitted, strollers must be small, lightweight, and foldable.
- Can I enter the Alhambra with a baby stroller?
No, baby strollers are not allowed inside the buildings of the Alhambra. However, the Council of the Alhambra and Generalife provides a stroller and baby backpack check service. By presenting your valid ticket for the day, you can leave your stroller at the Puerta del Vino locker and borrow a baby carrier (up to 12 kg). This option not only makes your visit more comfortable but also helps preserve the monument.
- What should I bring for my tour?
To enjoy your experience comfortably and safely, we recommend bringing the
following: - Comfortable shoes: Many of our tours involve walking on cobblestones,
uneven paths, or historic areas, so good footwear is essential. - Water: Staying hydrated is important, especially in warmer months.
- Sun protection: A hat, sunglasses, sunscreen, or a parasol are recommended,
as some areas may have little shade. - Weather-appropriate clothing: In cooler months, bring layers, a coat, umbrella, or rain jacket. Remember, our tours run rain or shine.
- ID: Some tours or monuments require official identification showing your date of birth.
→ Important for Alhambra visits: Security checks are carried out at access points. Spanish residents must present a valid DNI, while foreign visitors must carry their passport—without it, entry may be denied. Some tours or monuments require an official ID showing your date of birth. - Booking confirmation: Keep it handy for check-in.
- It’s raining. Will my tour still run?
Granada usually enjoys wonderful weather throughout the year, and our tours run rain or shine. However, in very rare cases, certain sites may close due to extreme weather conditions. For example, heavy rain or flooding may lead to temporary closures of the Alhambra.
If we receive advance notice of such closures and there’s enough time, we will inform you as soon as possible and offer alternative options when available. - What if I need to reschedule or cancel my tour?
No problem—plans can change. If you need to reschedule, please refer to the Modify a Booking section in our FAQs for instructions. If you wish to cancel, check our Cancellation Policy for full details on conditions, timeframes, and any applicable fees. If you have any questions or need assistance, contact us—we’re here to help.
- Where is the meeting point?
After completing your booking, you will receive a confirmation email with the meeting point address, directions to help you find it easily, and the scheduled start time. We kindly ask all guests to arrive 15 minutes early to allow time for check-in and to begin the experience on time. Meeting points that can be easily located on Google Maps. - How will I recognize my tour guide?
Your guide will be waiting at the meeting point 15 minutes before the scheduled start time. They will be holding a visible sign with the Savor Granada logo to make them easy to spot.
As navigating a new city can take longer than expected, we strongly recommend arriving with extra time to avoid any delays
- Which language is the tour run?
All the tours displayed in our web are run in English. French, Italian, Catalan, German and Spanish are also available upon request. - What should I do if I’m late for my tour?
We kindly ask all participants to arrive at the meeting point at least 15 minutes before the scheduled tour start time.
If you’re delayed or having trouble locating the meeting point, please get in touch with us as soon as possible via phone. We’ll do our best to notify your guide, although please note that guides are often unable to answer their phones once the tour has begun.
In most cases, the group departs within 5 minutes of the official start time. If you’re only slightly delayed, there might still be a chance to join—depending on the tour and location. In the case of private tours, our guide(s) will wait for up to 1 hour from the scheduled start time. If the tour begins late, the guide will adjust the itinerary as needed to ensure it still finishes at the originally scheduled end time. This allows us to respect the timing of other scheduled visits and commitments. - Do you run private tours?
Yes, we offer private tours upon request. While we focus on small group experiences to ensure a personal and high-quality service at the best value, all the tours listed on our website are also available as private experiences. Feel free to contact us or visit our website for more details. - What if I’m planning a bespoke experience?
Whether you’re organizing something special for friends, family, your partner, or colleagues, we’ll help you design a unique and unforgettable experience. We have extensive experience creating tailor-made tours that perfectly match your needs
and interests.
Contact us for more information—we’ll start by listening to your ideas and needs, then prepare a personalized briefing to design the perfect experience for you. We’d love to bring your idea to life and create something truly memorable.
- Can you recommend any good restaurants or places to visit?
Definitely! In Granada, enjoying great food and exploring its rich heritage go hand in hand—and we’re passionate about both. Our team of local guides are true experts who love sharing the city’s gastronomy, history, and artistic treasures. We’ll be delighted to suggest the best tapas bars, hidden culinary gems, and also recommend must-see monuments, historic sites, and cultural highlights. Just ask us!